Once your order is shipped, you will receive a tracking link via SMS and email. You can use this link to check the real-time status of your shipment. Tracking updates may take 12-24 hours to reflect after dispatch.

Please check the following before reaching out:

• Check your tracking link for the latest delivery status
• Verify the shipping address on your order confirmation
• Contact the courier partner directly using the tracking number
• Allow up to 7-10 working days for delivery (remote areas may take longer)

If it's been more than 10 working days, email us at support@groviaindia.shop with your order number.

Orders can only be cancelled within 1 hour of placing the order and before dispatch. Once dispatched, cancellation is not possible. Email support@groviaindia.shop immediately with your order number to request cancellation.

Address changes are only possible if the order has not been dispatched yet. Email support@groviaindia.shop with your order number and correct address. Once shipped, we cannot modify the delivery address.

Please check your spam/junk folder. If you still can't find it, check your bank statement for the debit. Email support@groviaindia.shop with your name, phone number, and payment screenshot for verification.

Standard delivery timelines:

• Metro cities: 3-5 working days
• Tier 2 cities: 5-7 working days
• Remote areas: 7-10 working days

Timelines may vary due to weather, festivals, or courier delays.

Yes! We offer free shipping on all prepaid orders across India. COD orders may have a small handling fee.

COD is available on select products and pin codes. If available for your location, it will show at checkout. Prepaid orders get an instant discount — we recommend paying online!

Sometimes couriers mark orders as delivered prematurely. Please:

• Check with neighbours, family, or building security
• Wait 24 hours — drivers sometimes deliver the next day
• Contact the courier using your tracking number

If not received after 48 hours, email support@groviaindia.shop with your order number.

We accept return/replacement requests only for:

• Product received is damaged, broken, or defective
• Wrong product delivered (different from what was ordered)
• Missing parts or accessories

We do NOT accept returns for:

• Change of mind or "didn't like it"
• Product has been used beyond initial inspection
• Minor colour variations due to screen display differences
• Products without original packaging

Requests must be raised within 48 hours of delivery with clear photo/video evidence.

After we receive and inspect the returned product, refunds are processed within 5-7 working days. The amount is credited to the original payment method. Bank processing may take an additional 3-5 business days.

Refunds are credited to the original payment method (UPI, card, net banking). For COD orders, refunds are processed via bank transfer — you'll need to provide bank details via email.

We do not offer direct exchanges. You would need to return the product following our return process and place a new order separately.

We accept:

• UPI (Google Pay, PhonePe, Paytm, BHIM)
• Debit & Credit Cards (Visa, Mastercard, Rupay)
• Net Banking
• Wallets
• Cash on Delivery (select pin codes)

If your payment was debited but the order wasn't placed, the amount will be automatically refunded within 5-7 business days by your bank. If not reflected after 7 days, email support@groviaindia.shop with your payment screenshot.

Yes. All payments are processed through secure, PCI-compliant payment gateways. We never store your card or bank details.

Yes! All products sold on Grovia India are 100% genuine and undergo quality checks before shipping. We source directly from manufacturers and authorized suppliers.

Warranty varies by product. If a product includes a manufacturer warranty, it will be mentioned on the product page. For warranty claims, contact the manufacturer directly with your proof of purchase. Grovia does not provide separate warranties beyond the manufacturer's terms.

If your product arrived defective or stopped working within 48 hours of delivery:

• Take a clear video showing the defect
• Email support@groviaindia.shop with your order number and the video
• Our team will review and guide you on next steps

For issues after 48 hours, please refer to the product's manufacturer warranty (if applicable).

We're sorry about that! Take a photo of what you received and email support@groviaindia.shop with your order number. We'll verify and arrange for the missing items to be sent (subject to availability).

Minor colour and appearance variations may occur due to screen display settings, lighting, and photography. This is not considered a defect and is not eligible for return. If the product is fundamentally different from what was advertised, please email us with photos.